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Frequently Asked Questions

General Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

After your payment is verified, it takes up to 2-3 days to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be processed until the next business day. If you order after 11 am PST on a Friday, your order will likely be procecssed on the following Monday.

We ship from our partnered warehouses & factories located in US, Europe, and Asia. So, please expect your items to be shipped separately (if you order more than one item) as we have different factories for each specific category of product in different areas of manufacturing.

It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product, based on demand and shipping location.

It will take usually between 4-7 business days.

You can place an order from the USA or any other country.
**Please contact us for shipping possibilities if your country was excluded.

Yes, shipping is Free for all our products.

Our company is located in the USA, Supply warehouses in USA, Europe, Asia.

We processes all orders in USD, you will checkout using USD at the most current exchange rate.

Yes, all customers will receive an order number after placing their orders.
**Please contact us if you don’t receive one within 7 days. 

All inquiries can be forwarded to

  • We accept all Major Credit Cards: Visa, MasterCard, Discover, and Amex.
  • PayPal Checkout.
  • Direct Bank Transfer.

You can be absolutely sure of that, we have SSL Secure Checkout, Stripe certified, and PayPal Checkout, so no worries, your data is 100% safe. 

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”

“If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with another credit card.

In most states, you will not have to pay customs, but it depends on where you are located, the volume of your package, and if you have ordered more than 1 piece.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country in which the order was shipped. You should contact your customs office for specific amounts and percentages.

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